Refund policy

Grillaz Return Policy

Effective November 1, 2024

At Grillaz, we are committed to ensuring customer satisfaction with every purchase. If you’re not satisfied with your Grillaz grilling gloves, please review our return policy below.

Return Eligibility

You may return a product under the following conditions:

  • The return is initiated within 30 days of purchase. Proof of Purchase is required.
  • The item is unused and in its original condition.

Note: Items that are damaged due to misuse, wear and tear, or negligence are not eligible for return.

Proof of Purchase

To process your return request, you must provide:

  • A valid receipt or order confirmation.
  • The original packaging and tags.

How to Request a Refund

  1. Contact us at Grillbetter@wethegrillaz.com to initiate your return.
  2. Include your order number, a description of the issue, and photos if the item is defective or damaged.
  3. Once your refund request is approved, you will receive instructions on where to send the product.

Note: Customers are responsible for return shipping costs.

Refund Processing

  • Refunds will apply to the cost of the product only and will not include any shipping fees.
  • Refunds will be processed back to your original payment method within 5–10 business days of receiving the returned item.
  • If you paid with a credit or debit card, please allow additional time for your bank to process the refund.

Exchanges

If you received a defective or damaged product and prefer an exchange, please indicate this when contacting us. Exchanges are subject to product availability.

Contact Us

For any questions or concerns about your refund or return, please contact us at Grillbetter@wethegrillaz.com.